CUSTOMER CARE

We're Here to Help

Questions about your order, a style, or a gift? Send us a message and a real person will get back to you within 24 hours.

Reach Us

support@theflintco.shop

Best for orders, returns & questions

Mon–Fri, 9am–5pm

We reply within 24 hours

Free shipping on every order

Delivered in 8–12 business days

Shipping & Returns policy →

  • Free Shipping

    On every order, with tracking included.

  • Breakage Guarantee

    Arrived broken? Send a photo within 7 days for a free replacement.

  • Secure Checkout

    Pay safely with Shop Pay, PayPal, Apple Pay and all major cards.

Quick Answers

Where is my order?

Orders ship within 1–3 business days and arrive in 8–12 business days (international may take slightly longer). You'll receive a tracking number by email once your order ships.

My glass arrived broken. What should I do?

We're sorry! Email support@theflintco.shop within 7 days with your order number and a photo. We'll send a free replacement or a full refund — no need to return anything.

Can I return or exchange my order?

Yes — unused items can be returned within 7 days of delivery. Contact us first for return instructions. See our Refund Policy for details.

Can I change my shipping address?

Email us as soon as possible with your order number and the correct address. We'll do our best to update it before your order ships.