Refund policy

Damaged or Defective Items
If your glass arrives broken, damaged, or defective, email us at support@theflintco.shop within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or issue a full refund — no need to return the item.

Wrong Item Received
If you received the wrong style, contact us within 7 days with a photo and we'll send the correct one at no cost.

Change of Mind
We accept returns within 7 days of delivery for unused items in their original condition and packaging. Please contact us first to receive return instructions — returns sent without prior approval cannot be accepted. Return shipping costs are the customer's responsibility.

Non-Delivery
If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund.

Refunds
Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take additional time to post the refund.

Contact
Questions about returns? Email support@theflintco.shop (Mon–Fri, 9am–5pm).